After-sales service
Our after-sales team serves you professionally 24 hours a day, 365 days a year, with a warm and responsible attitude. When you call, our staff will respond promptly to help resolve the issue, explaining matters patiently and solving the problem as quickly as possible.
Scope of service
1. Before sales
a. Selection — where a customer needs bearing selection or new product development, our sales and service staff follow up on site, understand the working conditions of the equipment, and support the customer from principle, design and manufacturing through to a complete solution.
b. Training — technical training and exchange arranged to customer requirements.
c. Exchange — technical exchange on bearing applications.
d. Feedback — investigation, feedback, handling and resolution of issues common to several customers.
2. After sales
a. Attend site to identify and analyse the cause of bearing damage; service staff remain on site until the problem is resolved and the customer is satisfied.
b. On request, assign dedicated after-sales staff free of charge to guide correct bearing installation and use on site.
c. Handle the "three guarantees" for product quality.
d. Visit customers periodically to seek their views.
e. Follow how BNJ bearings are performing and identify and address potential quality issues promptly.
f. Understand customers’ developing requirements and any special quality or performance needs.
g. Collect, organise, analyse and apply quality information.
